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Accounts & Billing
Here’s our most frequently asked questions about accounts and billing
Where can I see my plan details?
Yes visit my account > Billing and your plan details are located here
Can you send me invoices?
Invoices can be downloaded from the billing area (as above)
What if I decide to cancel?
We’ll be sorry to see you go but all you need to do is cancel at least 5 working days before your next payment is due. You can cancel your subscription by sending an email to firstname.lastname@example.org. Don’t forget to include your account number
Common questions regarding the availability calendar
Do I need to download anything to install this?
No its a simple copy and paste that’s all!
Can I close out 2 months at a time as we will be closed?
Yes no problem, just check your manual for details on bulk close out.
Can I accept last minute bookings?
Yes! As long as you have availability open on the calendar the bookings can roll in
Here’s our most frequently asked questions about website integration
How to I get an API key from Rezbot?
This is automatically generated when you set up your Rezbot account
Can I request a new Api key?
Yes, if you go edit account > reset key
How do I add the booking widget to my website?
Follow the step by step set up instructions, mainly its a bit of copy and pasting code to your website!
Here’s our most commonly asked questions about payment gateways
What payment gateway is Rezbot linked to?
Rezbot payments are through STRIPE
Can I add my own payment gateway?
Please send a request to email@example.com and we’ll look into this for you. We can’t promise we can add all gateway requests but we’ll certainly consider it.
Does rezbot handle all the transactions?
No these are all handled by the payment gateway. We don’t store any payment or transaction details.
3 common questions about our Geronigo partnership
Is there a subscription charge to partner with Geronigo?
Absolutely not, we don’t have any subscription charges
How much do I need to pay per booking?
Geronigo takes a small commission of 20% of anything booked through their network. Remember this is on confirmed bookings only so you only pay for what you accept.
What are the benefits of partnering with Geronigo?
Apart from getting the Rezbot premium plus suite with check-in and a mobile app for free, you will also have your venue featured on exclusive consumer promotions, affiliate marketing partner websites and other fantastic channels that you wouldn’t normally have access to.
Frequently Asked Questions
Our top frequently asked questions
How easy is change to Rezbot from another booking software?
Can I take bookings in different currencies?
Yes our payment gateway Stripe allows this
Will Rezbot booking engine look like my website?
Yes! The widget is customizable, you can edit the look to integrate with your branding and website.